PRIVACY POLICY

LAST UPDATED: May 28, 2025 (Effective Date)

This Privacy Policy describes how Jump Club Arena (“Jump Club Arena”, “we”, “us” or “our”) collects, uses, secures, and discloses information about you when you access or use our website located at https://jumpclubarena.com/ (the “Site”), sign up for a Jump Club Arena membership, apply for a job through the “Careers” page on our website, visit us at our Sunland location (8820 Foothill Blvd., Sunland, CA 91040), or interact with any of our Services that link to this Privacy Policy (collectively, the “Services”).

Jump Club Arena respects the privacy of the visitors and users of our Services and is committed to protecting it through our adherence to this Privacy Policy, which also describes the rights and choices you have concerning your personal information.

We may update this Privacy Policy from time to time to reflect changes in law or expansion of our Services. If we make updates, we’ll notify you as required and revise the “Last Updated” date at the top. All changes take effect on that date. We encourage you to review this page regularly. If you have any questions, contact us anytime at info@jumpclubarena.com, or via the “Contact Us” section below.

By using our Services, you acknowledge that we may collect and process your personal information in accordance with this Privacy Policy, and you consent to the practices described herein and in our Terms of Service. If you do not feel comfortable with any part of this policy or our Terms of Service, please discontinue use of the Services immediately.

You can jump to specific topics by referring to the following headings below:

Contents

• PERSONAL INFORMATION WE COLLECT
• HOW WE SHARE YOUR INFORMATION
• COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES
• YOUR RIGHTS AND CHOICES
• HOW WE PROTECT AND RETAIN INFORMATION
• YOUR CALIFORNIA PRIVACY RIGHTS
• CHILDREN’S PRIVACY
• THIRD-PARTY WEBSITES
• CONTACT US

Jump Club Arena collects personal information when you interact with our Services. “Personal information,” as used in this Privacy Policy, generally is any information that identifies or makes an individual identifiable. The specific definition of personal information depends on the applicable law based on your physical residence. Only the definition that applies to your physical residence will apply to you under this Privacy Policy.

We collect your personal information through our direct interactions with you, through the use of cookies and automated technologies on our Services, and through any security systems (such as closed circuit televisions) that we have installed in our parks. We may also collect personal information about you from third parties, such as if you interact with us using social media platforms or if your friends or family purchase passes on your behalf. Depending on how you interact with us, we may collect the following categories of personal information about you:

We may share information about you, including your personal information, with third parties in certain circumstances, including:

Within Our Corporate Organization. With affiliated businesses within our corporate organization, such as other parks, or companies within the Jump Club Arena corporate family and our current and future parents, affiliates, subsidiaries, franchisees, and/or other companies under common control and ownership to help maintain and improve our Services and other offerings.

With Business Partners. With business partners and other third parties, such as promotional partners with whom we partner to offer contests or other joint-promotional activities.

Via Public Sources. With the general public, if you choose to participate in our publicly available blogs, online forums, and testimonials. When you participate in one of our blogs or online forums, or submit a testimonial to us, the information you include in your content (including your personal information) may be available generally to the public. If you choose to share your activity information while enjoying our park, your information may be shared on our leaderboards.

With Service Providers. With service providers, who may have access to or need to process your personal information in order to provide us with services. These services may include, among other things, to help us fulfill your requests, to create or maintain our databases, to research and analyze the people who request products, services, or information from us, to prepare and distribute communications, to respond to inquiries, membership processing, website hosting, email and postal delivery, customer relationship management, to deliver advertising-related services such as reporting attribution, analytics and market research, or to process payments.

As Required by Law and To Protect Lawful Interests. When we believe we should, or need to, share your personal information with law enforcement. For example, we may provide information to law enforcement agencies if we believe that you have violated our policies, or the release of your information may protect the rights, property, or safety of us, of Jump Club Arena, our customers and employees, or another person.

We also may share your personal information when we believe we should, or need to, do so pursuant to a legal process. This may include sharing your information with government entities, or third parties in response to subpoenas, court orders, or other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.

Corporate Transactions. We may disclose personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Services users is among the assets transferred. You agree to and do hereby consent to our assignment or transfer of rights to your personal information, unless you contact us as described in the “Contact Us” section below and request in writing to be removed from such transfer.

With Your Consent. We may disclose your personal information for any purpose with your consent.

Exclusions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Data obtained through the SMS messaging program will not be shared with any third parties for their marketing purposes.

We also may share your personal information with third parties as disclosed to you at the time we collect your personal information or pursuant to your consent.

A “cookie” is a small text file that a website stores on an internet browser to remember and obtain information about the website user. We use cookies to enable and enhance your experience on our website, gather analytics information that helps us improve the website, and to target you with advertisements based on your perceived interests. We also use cookies to identify the different devices you use to access our Services, which allows us to get a fuller view of your interactions with our Services.

In particular, the Services may use Google Analytics to help collect and analyze certain information for the purposes discussed above. You may review Google Analytics’ security and privacy principles by clicking here and opt out of the use of cookies in web browsers by Google Analytics by clicking here. To learn more about cookies, you can visit www.allaboutcookies.org.

We also use web beacons in certain emails we send to you. Web beacons, or pixels, help us know whether you respond to or interact with our emails, which lets us evaluate the effectiveness of our emails. Similarly, we use the Meta Pixel on our Site to measure, optimize and better understand the effectiveness of our advertising and the actions taken on the Site. If you do not agree with our sharing information about your usage of our Site with Meta for these purposes, or to help us find new potential customers on Facebook who may share some of your interests, please opt‑out either via the “Cookie Preferences” tool in our Site footer or by contacting us as described below.

You can control how cookies and other data collection technologies impact your experience on our Services by:

• Clicking the cookie icon in the bottom right corner of our webpage, or the “Cookie Preferences” link in our website footer, either of which will load our cookie consent tool, which allows you to view the various trackers present on the website by cookie type, providing the option to toggle on or off such cookie types.
• Configuring your browser to reject all cookies or to notify you when a cookie is placed. Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences.
• Disabling web beacons by turning off HTML display of the email message.
• Opting out of targeted advertisements by visiting the U.S. Digital Advertising Alliance’s www.aboutads.info/choices or the Network Advertising Initiative’s https://optout.networkadvertising.org/ consumer opt‑out tools. If you opt out of targeted advertisements normally served by companies that have joined the DAA or NAI’s programs, you will still see advertisements, but they will not be tailored to you.

Depending on applicable law where you reside or are located, you may be able to assert certain privacy rights identified below with respect to your personal information. If any of the rights listed below are not provided to you under the law that governs the processing of your personal information, we have absolute discretion in determining whether to extend those rights. Please refer to the table below to determine the rights you have in your jurisdiction.

Your rights in relation to your personal information are not absolute. Depending upon the applicable law, access to your rights under the applicable law may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another’s privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons.

• Access To Your Personal Information. You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine‑readable format.
• Changes To Your Personal Information. We rely on you to ensure that the personal information we maintain about you is accurate. If you believe we have incorrect information about you, please submit a request to correct it as described below.
• Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information. However, we may retain certain data to comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes.
• Opt‑out of Targeted Advertising. You may opt‑out of online interest‑based targeted advertising by clicking the “Cookie Preferences” link in our Site footer or via the “Your Privacy Rights” link on our homepage. Note that if you change browsers or clear your cache, you may need to reapply this preference.
• Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us as described below.
• Online Tracking. We do not currently recognize the “Do Not Track” signal.
• Promotional Mailings. You may opt out of our marketing emails by clicking the “unsubscribe” link in any marketing email. Please note that this won’t stop non‑marketing communications (e.g., about your account or transactions).
• Promotional Text Messages. After opting in to receive mobile text messages from us, you may opt out by replying “STOP” to any text we send, or by following unsubscribe instructions provided in the message. We may send one confirmatory message in response.
• Revocation Of Consent. Where we process your personal information based on consent, you may revoke consent at any time. Note that revoking consent may impact our ability to continue providing services to you.

Please note, not all of the rights described above are absolute, and they may not apply in all situations. If we limit or deny your request, it will be based on reasons permitted by law (e.g., identity verification issues or legal exemptions). We do not discriminate against individuals who exercise their privacy rights.

Submitting Requests
You may exercise the rights described above by completing the form in the “Your Privacy Rights” link on our homepage. If your request is denied, you may appeal the decision by contacting us with the subject line “Appeal.”

As required by law, we will verify your identity before fulfilling any request. Verification may be through phone call or email, and we may ask for information such as your name or email. We may also request a signed declaration.

In some cases, you can appoint an authorized agent to submit requests on your behalf. The agent should email us at info@jumpclubarena.com, including a statement signed by you confirming their authorization.

Residents of California should be aware that California law affords them certain rights regarding their personal information. In addition to the rights and choices included above, if you are a California resident, you have the following additional privacy rights with respect to the personal information we collect about you:

• Right to Disclosure. You may request that we disclose certain information about our collection and use of your personal information over the past 12 months, including:
  • Categories of personal information collected about you
  • Sources of that information
  • Categories of third parties with whom we shared or sold your personal information
  • Our business or commercial purposes for collecting, sharing, or selling your information
    You may make this request no more than twice in a 12‑month period.
• Right to Opt‑Out of Selling or Sharing. You have the right to request that we do not sell or share your personal information with third parties. While Jump Club Arena does not sell personal data for monetary gain, we do use tracking technologies to understand our customers and customize online experiences, which may qualify as “sharing” under the California Consumer Privacy Act (CCPA). To opt out, visit the “Your Privacy Rights” link on our homepage or email us as described in the “Contact Us” section below. We do not knowingly share the personal data of consumers under the age of 16.
• Global Privacy Control (GPC). We recognize browser signals like the Global Privacy Control (“Do Not Sell My Personal Information”) as valid opt‑out requests under California law; if enabled in your browser, we honor that preference.
• Notice of Collection. For details on how we use your personal information, please see the “Personal Information We Collect,” “Cookies and Other Data Collection Technologies,” and “How We Share Your Information” sections of this Privacy Policy.
• California Sensitive Information Disclosure. We collect the following categories of sensitive personal information as defined under California law:
  • Precise geolocation, account login credentials, passwords, payment information, Social Security Number, and government-issued ID information
    This information is used only for purposes identified in our policy. Under the California Privacy Rights Act (CPRA), you may request that we limit the use of sensitive personal information to only those purposes necessary to provide the service or as otherwise permitted by law.
• Submitting Privacy Requests. If you wish to exercise any of these rights, please visit the “Your Privacy Rights” link on our homepage or email us with “California Privacy Rights” in the subject line at info@jumpclubarena.com. You may also call us toll‑free at 818‑875‑6767.
  • We may require you to verify your identity via phone or email and may ask for your name and email address or a signed declaration.
  • Authorized agents may submit a request on your behalf via info@jumpclubarena.com, with a signed statement authorizing them to act for you.
• Shine the Light. California law permits residents to request once per calendar year information about how we share your personal information with third parties for direct marketing. To make a request, email us at info@jumpclubarena.com.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee its absolute security. If we are legally required to notify you of a breach involving your personal information, we may do so electronically, in writing, or by telephone.

Some of our websites allow you to create an account. When you do, you will be prompted to create a password. You are responsible for keeping your password confidential, and you are accountable for any access or use of your account that occurs using the password, even if it was obtained by someone else. Please notify us immediately if you believe your account or password has been used without your authorization.

We retain your personal information only for as long as needed to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations—unless a longer retention period is required or permitted by law. When deciding how long to keep your data, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The reasons we collected the information and whether those reasons can be met in another way
• Any applicable legal requirements regarding retention and deletion

You must be at least 13 years old to use our website. If you are a parent and believe that we may have inadvertently collected personal information from your child through the website or mobile app, please notify us immediately by emailing info@jumpclubarena.com with “Children’s Privacy” in the subject line.

Additionally, if you are a California resident under 18 years old and a registered user, you may request removal of content or personal information that you have publicly posted to our Services. To make such a request, please contact us at info@jumpclubarena.com. Please note that removal requests may not fully eliminate all traces of publicly posted content.

We may display hyperlinks that, when clicked, take you to a third-party website that we do not own or control. Jump Club Arena is not responsible for how these third parties collect, use, or share your personal information. We strongly encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

You may reach out to us with any questions or concerns at:

Jump Club Arena – Privacy
8820 Foothill Blvd., Sunland, CA 91040
📞 818‑875‑6767
✉️ info@jumpclubarena.com